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Common Questions

 

Our Cleaning Process

 

At Diamond, we understand that your Oriental Rug is more than just a beautiful decoration; it's an investment. Oriental rugs are often handmade originals that increase in value with time, and with proper care and cleaning, your Oriental rug can last for generations. Our method of cleaning Oriental rugs is gentle and safe. We use technology, tools, and equipment designed specifically for gentle, effective cleaning of Oriental rugs.

 

Inspection

 

Our cleaning process starts with a thorough inspection of your fine textile. Our technicians are trained to recognize the fibers and dyes that form your Oriental and the best cleaning methods for each type. So no matter what kind of Oriental rug you own, you can be assured Diamond's technicians will know just how to care for your precious textile.

 

Beginning the Cleaning Process

 

Dirt is your rug's worst enemy (well, next to urine anyways). Loose dirt particles become trapped in the fibers of your Oriental rug. These particles not only dull your rug's appearance, but they also damage the fibers. Soil and dust actually cut the individual carpet fibers, thus reducing the life of your rug. Our technicians remove these loose particles by using pressurized air.

 

Removing Dirt Particles

 

A pile lifter and vacuum is used to remove as much dry soil as possible.

 

Cleaning

 

The rug is then sprayed with a preconditioning agent and cleaned with Oriental Rug Shampoo.

 

Final Rinse

 

The next step at The Steam Team's Oriental rug cleaning shop is to completely rinse away all contaminants along with the cleaning solution. The rug is also hand groomed to insure perfect lay of the fibers and to promote even drying.

 

Drying

 

We then dry your rug in our controlled atmosphere drying room to insure the best drying conditions possible.

 

Finishing Touches

 

Once dry, your rug undergoes another inspection to ensure complete and proper removal of all debris and spots. Our technicians then hand-comb all fringes and use specialized tools to brighten them to their original color.