Angies List

by Administrator 14. February 2010 09:40
Report Date: January 20, 2010
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
November 11, 2009
Hire Again: 
Yes
Approximate Cost: 
$150.00
Home Build Year: 
1980
Description Of Work: 
In his most recent service for us Brian cleaned all of the wool carpeting in our large living room/dining room, 3 bedrooms, a hallway and a stair. My husband and I piled the furniture into the middle of each room before his arrival. Brian always reviews the stains in each room to determine its type and treats each accordingly. During this most recent service, Brian treated and successfully removed several severe pet stains. He always turns on large fans in each room to facilate the drying time as he works in other areas. He even takes care to cover his own shoes to prevent tracking into our home.
Member Comments: 
We use Brian's Diamond Carpet Specialist at least 3 times a year for the past several years. With 2 dogs and 5 cats who all live in our house, pet stains are inevitable. Brian is very knowledgable about the different types of carpeting and stains and the appropriate chemicals to deal with each problem. He has been more that willing to custom the amount of carpet we want cleaned such as, "just around the edges" or just 2 or 3 rooms while just spot treating others. Brian is always on time and very amiable. Diamond Carpet Specialist is the only cleaning service we would consider using - we just wish he did windows and landscaping!
Page Of Happiness Nominee

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
Additional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? within a week

Did you find the company through Angie's List? no

If no, what was the other source? Referal

Why did you choose this contractor? reputation, personal referal from a friend

Have you used this company before? I've used this company before

What did you like most about this contractor? Very good at stain removeable. Amiable, on time, more than fair prices, usually available within 2-4 days. Very trustworthy.

What did you like least about this contractor? na

What surprises came up during the course of the work? none

What words of advice would you give other members considering this contractor? Don't hesitate to use this carpet service.

What words of advice would you give this contractor? Don't every change your customer service attitude.

1 of 1
<< Go Back to Report Previews  << Previous | Next >>

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5

Tags:

Bizarre Carpet Cleaner Behavior PG-13

by Administrator 15. August 2009 09:27

This is a collection of strange and unacceptable carpet cleaner behavior reported from all overNorth America.  The moral: Hey, Brian isn't so bad after allLaughing

Male cleaner caught wearing female customer's under garments (several permutations of this)!

Test:  2 of 3 cleaners tested took $20 bill intentionally left in sofa!

Pair of wife's earrings missing from bathroom drawer (a local customer of mine)!

Toy poodle picked up with vacuum hose and flung across the room!

Cleaner stole coffee cup full of change!

Charging for Scotchguard--applying water!

Cleaner stold cutomer's wine!

Cleaner stold customer's Rolex!

Quoted $69 and charged $220 (happens all the time)!

Cleaner caught watching TV while wearing customer's clothes!

Cleaner kept log of every house he went #2 in and bragged about it (ewwwww)!

Cleaner borrows money from customer to go rent the equipment!

This is the lighter side of bizarre carpet cleaning.  It gets worse!  Always hire someone you trust, whether it's a plumber, remodeler, mover, etc.

 

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5

Tags:

Pricing

by Administrator 30. April 2009 10:24

The subject of pricing has been debated ad nauseam within the carpet cleaning industry. Per-room, per-square foot, per-house, carpet-audits, and bait & switch are the 5 common pricing methods used within our market.


Prices quoted by the room or for a "whole-house" fail to account for the differences in our individual homes.  This why they are followed with the disclaimer "some restrictions apply".  Nobody in our industry is able to drive across town, haul his equipment upstairs, and clean one bedroom for a total ticket of $25.


Square foot pricing is a pricing method used by some Tulsa area cleaning companies.  This is a legitimate way to price carpet cleaning, as it matches (at least in theory) the amount of carpet cleaned to the charge for cleaning.  The downside to square foot pricing is that many homeowners do not wish to measure their carpet.  Also, some cleaners charge for total square footage, while others charge only for the square footage they clean.  Much confusion results from square footage pricing. 


Carpet audits are used by many cleaners in the belief that once they are in your home it's hard for you to say no.  The �auditor� attempts to artificially build more value into his work as he walks you through your home.  Carpet audits are a favorite of industry gurus adept at extracting (pun intended) every last dollar from customers.


Bait & Switch involves advertising carpet cleaning at a very low price, and then increasing the price upon arrival.   Enough said.

Because of the inherent problems with the aforementioned pricing methods, I quote prices per-job.  That is, I answer each phone call personally, and ask about 30 seconds worth of questions.  By knowing a little about your home and what you expect, I am able to price our work fairly and according to your needs.


By the way, I'm not perfect (not even close).  If you ever have a problem with my pricing or anything else, please let me know.

Be the first to rate this post

  • Currently 0/5 Stars.
  • 1
  • 2
  • 3
  • 4
  • 5

Tags:

Powered by BlogEngine.NET 1.4.5.0

About the author

Something about the author

Tag cloud

    Page List

      RecentPosts

      RecentPosts