Angies List

by Administrator 14. February 2010 09:40
Report Date: January 20, 2010
Work Done: 
Yes
* More Weight is given to a report where work has been completed.
Work Completed Date: 
November 11, 2009
Hire Again: 
Yes
Approximate Cost: 
$150.00
Home Build Year: 
1980
Description Of Work: 
In his most recent service for us Brian cleaned all of the wool carpeting in our large living room/dining room, 3 bedrooms, a hallway and a stair. My husband and I piled the furniture into the middle of each room before his arrival. Brian always reviews the stains in each room to determine its type and treats each accordingly. During this most recent service, Brian treated and successfully removed several severe pet stains. He always turns on large fans in each room to facilate the drying time as he works in other areas. He even takes care to cover his own shoes to prevent tracking into our home.
Member Comments: 
We use Brian's Diamond Carpet Specialist at least 3 times a year for the past several years. With 2 dogs and 5 cats who all live in our house, pet stains are inevitable. Brian is very knowledgable about the different types of carpeting and stains and the appropriate chemicals to deal with each problem. He has been more that willing to custom the amount of carpet we want cleaned such as, "just around the edges" or just 2 or 3 rooms while just spot treating others. Brian is always on time and very amiable. Diamond Carpet Specialist is the only cleaning service we would consider using - we just wish he did windows and landscaping!
Page Of Happiness Nominee

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A
Additional Questions Answered when completing this report

How much did the final cost compare to the original estimate? right on

How does the value of the work compare to the price? I got more than my money's worth

How far in advance did you schedule the work? within a week

Did you find the company through Angie's List? no

If no, what was the other source? Referal

Why did you choose this contractor? reputation, personal referal from a friend

Have you used this company before? I've used this company before

What did you like most about this contractor? Very good at stain removeable. Amiable, on time, more than fair prices, usually available within 2-4 days. Very trustworthy.

What did you like least about this contractor? na

What surprises came up during the course of the work? none

What words of advice would you give other members considering this contractor? Don't hesitate to use this carpet service.

What words of advice would you give this contractor? Don't every change your customer service attitude.

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